Frequently asked questions

If you have lost an item at the airport, please fill out our information request form. In the comment box, provide as much useful information as possible about the item and where and when it was lost. This will help us locate your item. 

Once we receive your form, we will check whether the information you provided matches a found item. If so, we will phone you.   

Please note that it can take up to two business days to respond to this type of request.  

If you have forgotten an item on a plane, please contact your airline directly. 

If you have forgotten an item in a taxi on the way to or from the airport, please contact the taxi company directly. The company name and vehicle number should be printed on your receipt.  

If you have forgotten an item on a bus, please contact the Réseau de transport de la Capitale (RTC) by filling out the Lost and Found form on their website.