Frequently asked questions

On the day of their flight, all passengers with a boarding pass for a flight departing from Québec City Jean Lesage International Airport (YQB).

I plan my trip

• Now by clicking here
• Through your travel agent who is a member of the YQB+ program

I am at the airport (I'm taking my flight in the next 4 hours)

• Click here (purchase valid for the same day only)

I plan my trip

• Click here
  OR
• Consult your YQB+ member travel agent

I am at the airport (I'm taking my flight in the next 4 hours)

• Click here (purchase valid for the same day only)

Accesses purchased on our website are refundable up to two hours before your scheduled arrival date and time at the lounge (this information is written in the confirmation email). To cancel your access, click on the link in your confirmation email or click here. It will take a few days for the refund to be processed by your financial institution.

Accesses purchased through your YQB+ member travel agent are refundable up to two hours prior to your scheduled arrival date and time at the lounge (this information is written on the confirmation email). To cancel your access, contact your travel agent.