Frequently asked questions

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Upon arrival at the V.I.P Lounge by Club Med, you will find two gates. On these gates, you will see a screen that will show you the steps to follow to enter the lounge.

Make sure you have your boarding pass for a flight departing from Québec City Jean Lesage International Airport (YQB) on the day of your visit, as well as your valid QR code or access document if you are a member of a program or a holder of one of the cards mentioned above.

Accesses purchased on our website can be changed up to two hours before your scheduled arrival date and time at the lounge (this information is written in the confirmation email). To change your access date and/or time, click on the link in your confirmation email or click here.

Accesses purchased through your YQB+ member travel agent can be changed up to two hours prior to your scheduled arrival date and time at the lounge (this information is written in the confirmation email). To change your access date and/or time, contact your travel agent.

Access to the V.I.P Lounge by Club Med is computerized since January 2022. To enter, passengers must present a valid QR code. Vouchers and voucher books purchased until March 2020 do not have QR codes.

However, we will be happy to replace your unused paper vouchers with QR codes. Contact us at [email protected].

Nourcy, our food and beverage partner (who also manages the Brûlerie Rousseau par Nourcy and the Brûlerie Rousseau par Nourcy Counter at the Québec City Jean-Lesage International Airport), offers a light menu that changes with the seasons as well as snacks. Hot and cold beverages as well as a selection of wines, beers and spirits are also included with the cost of admission to the lounge. All products offered must be consumed in the lounge.

No. All food, alcoholic beverages and non-alcoholic beverages must be consumed in the lounge. Customers may not leave the lounge with any items. Consumption in the lounge only.

The V.I.P Lounge by Club Med is the only lounge at Québec City's Jean Lesage International Airport (YQB). Its name, décor and food offering have changed for its reopening in December 2021.